master the nine things we’ve

joNy147@#

mart move: Customers have everything under control. Not most of the time or half of the time always. For those of us in the customer success or customer service industry, this concept should impact every interaction we have with our customers, whether it’s pre-sales or post-sales. But there is more to do. There are some key customer service skills and emotions that should guide the way we interact with customers. Download Now: How to Be a Great Customer Support Representative Depending on your product or service, these must-have skills may vary. In some cases, some skills will come in handy more often than others. But if you master the nine things we’ve listed below, we can guarantee you’ll do better.

Chapter Customer Service Techniques Customer Service Area What are Phone Number List good customer service techniques? Patience Problem Solving Flexibility Resourcefulness Empathy Positive Attitude Resilience Proactive Efficiency Time Management Urgency Product and Industry Knowledge Active Listening Honesty Consistency Accountability Perseverance Focus Persuasiveness Clear Oral Communication Clear Written Communication Desire to Progress Patience Inherently In other words, patience means being able to regulate your thoughts and emotions even during times of stress or procrastination. For those in the customer success industry, patience is a necessary skill. Unfortunately.



By interacting with customers in a relaxed, considerate manner, you'll find it easier to overcome customer obstacles without compromising the quality of your service, and keep your customers happy in the process. Problem Solving The primary role of a service team is to solve problems for customers, so it's no surprise that problem solving features high on our list. Customers turn to the service team for help and we provide solutions.